Frequently Asked Questions

What is Phantom?
Phantom is a range of vehicle tracking devices, security measures and services that uses the GPS satellites system to provide real-time positions for your vehicles.
Why should I fit Phantom?
Do you value your vehicle? Then you should fit a security tracking device. Phantom is vehicle tracking of the most sophisticated type based on GPS and GSM technologies.
What can I fit Phantom to?
Lots of things. We currently have thousands of Phantom devices fitted to motorhomes, caravans, cars, motorbikes and plant equipment.
Where is Phantom fitted on my vehicle?
The Phantom is fitted discretely and covertly to your vehicle by the installer so that you won't be able see any evidence that the unit is there. Documentation will be supplied which explains what the unit does, how it does it and what you should do in the event of the theft of your vehicle. You will also be given a certificate of installation, which you should keep. Your insurance company may require a copy of the certificate as proof that you have a Phantom fitted prior to allocating a discount to your policy.
Can you see Phantom once fitted?
No, but, if required, we can supply window stickers that show that the vehicle is protected by an anti-theft tracking device.
Is there a monthly subscription?
No. Unlike our competitors we only charge either a yearly subscription or five year subscription. There are no other hidden or extra charges!
Is there an annual subscription fee?
Yes. £99.00
If I buy a new vehicle what happens? Can I transfer the unit? What about my subscription?
Yes, both unit and subscription can be transferred to your new vehicle. There is, however, a fee of £150 to pay for Phantom to complete this for you. The cost includes for us to come anywhere in the UK to remove the unit from your existing vehicle and re-install it into your new vehicle. It also includes changing all the vehicle details over. If your vehicle is being sold to a dealer it might be possible for them to complete the removal and re-installation of the unit for you. In this case you would only need to pay the re-registration fee of £25 and we will handle everything else at our end.
I go to Europe - what happens if my vehicle is stolen there?
Both Phantom units work on mainland Europe and we do not charge an extra subscription to do this.
Is there a warranty with the product?
Yes. We provide a twelve month warranty with every Phantom unit.
Are there any other benefits?
Yes! Because Phantom is Sold Secure 'Gold' approved you can get considerable insurance policy discounts for having a device fitted to your vehicle. This effectively reduces the cost. Also, because of the way the Phantom unit works the police do not need to use a dedicated 'tracker' equipped vehicle to locate a stolen vehicle, improving the chances of its recovery. Your Phantom device can also be transferred from one vehicle to another so you don't have to buy a new device for each new vehicle. The Phantom Target can be tracked outside of mainland UK unlike some other tracking systems available.
How is the location calculated?
Phantom devices incorporate a GPS unit that uses the network of GPS Satellites to provide a standard Latitude/Longitude position along with time, date, height above sea level and speed.
How is this location conveyed?
Via the GSM mobile phone network in an encoded message.
How accurate is the Phantom unit?
The message that comes back provides enough information to place your vehicle on a map to an accuracy of within three metres.
Can Phantom track in real-time?
Yes. We locate a vehicle as and when needed. In the event of a theft we provide the police in real-time of all its movements.
How long does it take to locate an vehicle?
A location can take between thirty and sixty seconds.
Is there battery backup?
Yes. If the power to the unit is cut the unit's battery back-up will trigger and give power for a number of hours - typically up to 48 hours. More than enough to locate even a moving vehicle.
What is the power consumption?
When the unit is in sleep mode it uses up to 12mA average. When in full tracking mode it uses from 120mA to 180mA.
What should I do if my vehicle is stolen?
Should your vehicle be stolen you should, firstly, inform the police and obtain a crime reference number. You should alert our call centre. While you are reporting the theft we will locate the vehicle. We then liase directly with the officer in charge in the relevant control centre to retrieve the stolen item. We get a great response from the police as we are presenting them with a crime and with an immediate solution! They do not have to send a dedicated 'tracker' equipped car to find your stolen vehicle.
Where can I have my Phantom fitted?
We can have the Phantom device fitted to your vehicle on-site, at your dealer or at your home by one of our network of mobile installers.
What is Sold Secure?

Sold Secure is a non-profit making company dedicated to reducing the risk of crime by the assessment of security products in the caravan industry.

Sold Secure was established in 1992 by Northumbria and Essex Police with the help and backing of the Home Office. Sold Secure is now administered by the Master Locksmiths Association and works from purpose built laboratories in Daventry.

The centre has close ties with a number of constabularies and insurers who provide regular information regarding the methods of theft and the tools utilised by criminals in their areas. This helps to maintain up to date specifications and means security products can be assessed in the light of the risk they are likely to encounter when in use. Now products are tested by a highly motivated team of professional locksmiths under the direction of the Chief Executive, Dr Martin White. A small board of directors meet on a regular basis to administer the scheme and move the process forward in keeping with modern theft methods.

Sold Secure's only source of income is from the fees it levies to undertake its work. However, as the company does not have to pay dividends to shareholders it is able to offer its services at very competitive rates. All surplus income is reinvested in crime prevention.

Manufacturers and suppliers can apply to have their products approved by Sold Secure. Products which have been satisfactorily assessed may bear the Sold Secure Quality Mark. Information on these approved products is circulated by Sold Secure to crime prevention officers, insurance companies, the media, the Home Office and the public, and is available free to those who require it.